We will

• provide our services to the best of our ability, with the highest ethical standards.
• treat our customers with respect, and strive to keep them informed and up to date.
• provide clients with the information they request with the shortest possible delay.
• arrange the best possible solution for the service asked for, focusing on safety, reliability, expertise, price, and results.
• return emails and telephone calls from customers as soon as is practically possible.
• respond promptly to requests for information, queries and disputes.
• complete the commissions assigned to us and will not leave them half-completed or dormant.
• be discreet and treat all customer information as strictly confidential.
• provide our service with enthusiasm and dedication and take pride in our work.
• endeavour to provide our services at a fair price.
• try to conform to the ideas of fairness and honesty to the best of our judgement.
• declare all commissions received.

We have

• zero tolerance for unfair business practices such as deliberate overcharging, hidden commissions to third parties, unfair sharing of costs, back - handers, bungs etc. We have a policy of total transparency - ALL OUR COMMISSIONS WILL BE DECLARED AND EXPLAINED.

We believe

• in free competition and in the discipline of the marketplace.
• that operating according to the principles outlined above, we make an important contribution to the marketplace and the industry.

Payments

We expect to be paid for our work and the service we provide. We will issue an invoice as soon as we can and expect to be paid with the minimum of delay. This practice helps keep us strong, independent and reliable, and will permit us to keep our prices at the most competitive in the industry.
 

This document is meant to be a declaration of principles on the part of the company. If you have any further questions then please just ask!

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